If it isn't quite right

Exchanges and returns within 14 days

You may exchange or return a piece within 14 days of delivery, as long as it is unworn, in its original condition, and comes back with its box, certificate and care card. Tell us first through the contact form and we will arrange the return with you.

Refunds

Once we have received and inspected the piece, we refund the original payment method within 10 working days. Delivery charges are refunded if the piece was faulty or not as described.

What we cannot exchange

• Bespoke commissions and personalised pieces, including engraving.
• Pieces resized or altered at your request.
• Pierced earrings, for hygiene reasons, unless they are faulty.

Resizing

Most rings can be resized. Your first resize is free within 60 days of delivery; after that, resizing is charged at cost and we will quote before any work begins. Some designs, such as full eternity bands, cannot be resized, and their listings say so. Not sure of your size? Our ring size guide helps.

If something is wrong

Every piece is guaranteed for 12 months against manufacturing faults. If anything is not right, we will repair it, replace it or refund you. This does not affect your legal rights.

Aftercare

Bring any piece from the house back once a year for a free clean and check of its claws and clasps.

Last updated 4 October 2026.